Refund Policy

Facecloaker.com offers a non-tangible irrevocable product & service and as such our company will not issue refunds once payment is completed, product has been accessed and service has been received.

As a customer, we would like you to understand that it is your responsibility to understand this upon purchasing our product & service at our site or via email/skype.

Despite this, we truly understand that there are exceptional circumstances that can take place with respect to the characteristics and features of the product and/or service we offer.

We will accept refund requests on the following reasons:

Non-delivery of the product

Since we offer an online service and our product is non-tangible, failing to deliver means: you didn’t get a subscription link after payment has been made. In such cases, you should contact our support noting of the problem within 3 days from the order placing date. Our support is available for you live, via email/skype; otherwise, the service will be considered received and active.

 

Product not as described

Such cases should be reported to our support within 5 days from the date of the purchase. You should provide clear evidence and proof that the purchased product & service is not as described in our website/sales page (http://facecloaker.com/). We will not accept nor honour complaints which are based on the client’s false expectations or wishes. Hence, there should be no false expectations of our service and/or product, and we will not honour requests for refunds due to customer false expectations and/or wishes.

Third Party incompatibility

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our product with some third-party software (either plug-ins, add-ons, modules, search engines, scripts, servers, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Unresolvable Technical Issues

An example of this would be the inability of your server to run our software or connect to the API. This only applies to 100% of non-functional services/products. This does not apply to performance issues or